How to Deposit
In order to make a deposit on Gratorama and start playing for real money, you first need to register and open an account. Luckily, it’s super easy and quick. Just follow these six simple steps:
CASHOUT POLICY
Gratorama makes every effort to ensure that your cash-out request is processed as quickly and efficiently as possible.
Cash-out requests must be made via the cash-out section at the Cashier or by clicking the "cash-out" button at the bottom left-hand side of the screen.
You cannot cash out any winnings before making at least one deposit.
You cannot cash out before you have met the minimum bonus wagering requirements.
There are no fees charged for any of our cash-out services; however, your bank or payment processor may levy a fee to process your cash-out.
The minimum cash-out amount is €10 and the minimum wire transfer cash-out is €50.
The minimum cashout for all non-EU countries is €200.
Any cash-outs greater than €200 require verification procedures: proof of identity, age, and place of residency. However, we reserve the right to require verification for any cash-out amount or in any case of suspicion.
The default withdrawal limit is fixed to €500 within one month period (not applicable for Entry level)
The amount of payout is dependent on the VIP level reached and the accumulated points for the respective month based on real money bets for the period. See the table below:
| VIP Level | Max withdrawal amount per month* | Monthly points needed for max withdrawal amount | Max withdrawal amount without monthly points |
|---|---|---|---|
| Entry | €500 | 1000 | €0 |
| Bronze | €750 | 1500 | €500 |
| Silver | €1,000 | 2000 | €500 |
| Gold | €3,000 | 6000 | €500 |
| Platinum | €5,000 | 10,000 | €500 |
| Diamond | €10,000 | 20,000 | €500 |
*The maximum withdrawal amount cannot be greater than the one mentioned in the table, regardless of the number of accumulated points. To attain the maximum amount one or more withdrawal requests may be made.
**All requirements for becoming a VIP or entering into a new VIP level can be found on our VIP section.
The accumulation of points starts at the beginning of each month. If not used within the respective month, the previously collected points will be automatically reset.
In order to cancel a cash-out request, click on the ‘cash-out’ button located at the bottom left-hand side of your screen. You will see your cash-out request if it is still pending approval. Click on ‘Cancel cash-out’ to return your funds to your account balance.
Your cash-out history can be viewed within the "Transaction History" - accessible from the Cashier section of your main menu. There you will find a complete list of all your cash-out requests - both those that have been processed, as well as those you have cancelled. For assistance with cash-outs or any other matter, please contact us.
Cash Out Time Frame
| Method | Processing | Delivery | Total |
|---|---|---|---|
| Wire transfer | 2 business days | 4-8 business days | up to 10 business days |
| Visa/Credit cards | 2 business days | 4-8 business days | up to 10 business days |
| Skrill | 2 business days | 2 business days | up to 4 business days |
| Neteller | 2 business days | 2 business days | up to 4 business days |
* Please note that Saturday and Sunday, as well as bank holidays are not business days.
** Some of the listed withdrawal options above might not be available in your country.
After 2 business days the status of your cash-out request will change to its final status (Either "Approved" or "Failed") and you will no longer be able to cancel the request.
You will be notified by email once processing has been completed and the funds have been transferred.
It may take additional time for your credit card or payment service provider to post your cash-out funds to your account. Please note that some third-party delays may happen in rare cases and are beyond our control.
For more instructions please do not hesitate to contact support via Chat at the lobby or contact us.
Fund withdrawal
Congratulations! You’ve won money and wish to cash out your winnings. We’ll make every effort to process your request as quickly as we can.
To withdraw your winnings, please follow the steps below:
You can get your money in the following ways:
1. Credit Card (Visa only)
This is the default cash-out solution to any customer that has made payments with his/her Visa card. Cashing out your winnings to the Visa card used upon your deposit is the fastest and safest way to reclaim your winnings on Gratorama.
Please note that due to a technical limitation set by the Visa credit card company we can only issue Visa payments up to the total sum of deposits already made by the customer.
For example:
A customer deposits $20 / €20 / £20 with his Visa card.
The customer then wins a few bets on Gratorama and decides to request a cash-out of $100 / €100 / £100 on the Cashier.
We can only issue a Visa refund of up to $20 / €20 / £20 (which is the original deposit).
The customer is then requested to choose an alternative payment method to receive the remainder of his winnings.
2. Wire Transfer
We can also issue your payment via direct wire transfer to your bank account. To get a direct wire transfer please send us the following information:
Bank Name
Bank Address
Account Name
Account Currency
Account Number / IBAN
SWIFT Code
Sort Code
Please note that the minimum allowed amount to cash out via Wire Transfer is €/$/£ 50 (500 kr).
Wire Transfer is a recommended form of cash-out for anybody who deposited via any type of direct banking (Giropay, iDeal, Sofort etc.).
Note:
You may reverse your cash-out request by following the procedure here.
In order to review your withdrawal history, click the ‘Transaction History’ Tab in the Cashier.
For more information, read our Cash-Out Policy and/or contact us
Reversing your cash-out
Cash-out requests can be cancelled and returned to your account during the time it takes for their approval. Once a Cash-out is approved, it may no longer be reversed.
In order to reverse a requested cash-out:
Note: Your cash-out history can be viewed within the "Transaction History" - accessible from the Cashier section of your main menu. Here you will find a complete list of all your cash-out requests - both those that have been processed, as well as those you have cancelled. For assistance with cash-outs or any other matter, please contact us.
Last update on January 2020
Accepted Payment Methods
Easy deposit - Fast withdrawal
The following table describes the available payment methods for Gratorama.com. Please note you will be billed immediately after you make your deposit.
The transaction will appear on your bill as "Jurimae Games" (where applicable) .
deposit method table
For more instructions please do not hesitate to contact support via Chat at the lobby or contact us.
Credit / Debit Card
Previously used cards If this is your first deposit, New Card will be displayed. Otherwise you can choose between previously used cards where you will be asked to re-enter the card CVV number, or choose New Card to enter the details of a different card.
Card Number Enter the credit card's number.
Card expiration date Enter the card expiration date by selecting Month and Year from the drop down menu.
CVV Enter the last 3 digits as they appear on the back of the card as displayed in the following images:
Amount to deposit Enter the amount of money to deposit to your account using your chosen account currency.
Coupon If a coupon (promotional or other) is available, enter the coupon information here, otherwise leave this field empty.
Personal Information If your account's personal information differs from the credit card holder information, click on the current card holder's name.
Cashlib
The cash-voucher Cashlib is a safe and secure payment method which allows you to buy online without using your credit card or bank account. It allows you to keep your perchase private, your bank data secret and your card number safe.
How to get a Cashlib ? At your nearest convenience store which you find with the storelocator, or 24/7 online at the Cashlib website. Cashlib website. Buy a voucher in a denomination of €10, €20, €50, €100 or €250
How to use your Cashlib ? Go to the payment page of Gratorama.com, select the payment method Cashlib, enter your PIN code, and validate your deposit. You can combine several vouchers for a maximum top-up of 1.000€. The top-up of your account is done immediately, and in just one click.
Skrill
Skrill(Moneybookers) for worldwide members Skrill(Moneybookers) is a wallet application (like PayPal) that allows you to safely send and receive money via email – instantly.
Using Skrill(Moneybookers) is fast, easy and secure. It enables you to use many different local and international credit cards to deposit funds, as well as your personal bank account. Depositing via Skrill(Moneybookers) is easy, fast and grants you an extra 15% cash bonus on every deposit you make. The extra bonus money is credited to your account instantly.
You can get the 15% EXTRA on top of the 100% first deposit bonus and 15% Bonus on every deposit you make using Skrill(Moneybookers).
In order to transfer money using Money Bookers, you are required to open an account at https://www.skrill.com and then fund your account. For further information, click here. Note: sending money via Skrill (Moneybookers) carries a cost per transfer as described here and may also entail serviced fees.
Email Address Enter the email address used to register an account with MoneyBookers.com.
Amount to deposit Enter the amount of money to deposit to your account.
Coupon If a coupon (promotional or other) is available, enter the coupon information at time of deposit, otherwise leave this field empty. Complete your transaction in the new window. Once completed you will see the funds added to your account automatically.
Neteller
Neteller provides a fast and secure way to transfer cash online. It provides same-day payments and virtually instant cash transfers. You pay no charges for your transfers, making it fast, easy and free."
To Register a free Neteller account click here.
Paysafecard
Paysafecard is a prepaid card that lets you pay on the internet without having a credit card or bank account.
This is a card that can be bought in cash or with your debit card in various vendors near you.
To make a deposit on Gratorama with paysafecard simply follow these steps:
1. Find a paysafecard vendor - Find your nearest Paysafecard retailer here and purchase a paysafecard by using either cash or a debit card.
2. Purchase the 16-digit paysafecard PIN - For every paysafecard that you purchase you will receive a 16-digit PIN code loaded with the sum you paid.
3. This code is actually your prepaid card and you may pay with it through the cashier (payment option: paysafecard).
4. Go to the Gratorama.com cashier
5. Click on 'Deposit'.
6. Click on the paysafecard button.
7. Write the amount you want to deposit.
8. Enter your 16-digit PIN code that appears on your paysafecard.
9. Click on the 'Deposit' button.
Depositing via paysafecard is easy, fast and grants you an extra 15% cash bonus on every deposit you make. The extra bonus money is credited to your account instantly.
You can get the 15% EXTRA on top of the 100% first deposit bonus and 15% Bonus on every deposit you make using paysafecard.
Eps
EPS (e-Payments Standard) is the most popular bank transfer payment method in Austria and is preferred as it’s an initiative of the Austrian banks and Government. It serves as a secure and instant transfer of your funds.
To make a deposit on Gratorama with EPS, simply follow these steps:
1. Go to the Gratorama cashier/click Deposit.
2. Select the EPS payment method.
3. Choose from the list of banks that are available.
4. Enter the amount you wish to deposit.
5. Click on the 'Deposit' button
6. You will be redirected to your bank’s secure online payment site to process the transfer.
7. The exact process may vary slightly according to your specific bank.
8. Once you have completed the transfer request, you will be directed back to the casino’s website.
Interac Online
The InteracOnline is offered by hundreds of merchants for online payments, allowing direct, immediate and secture paymens from your bank account without requiring a new user name/password/account - and without sharing your financial details (e.g. banking information) with a third party. All you need is access to online banking through a participating financial institution.
How to use Interac Online Gratorama’s page will redirect you to the InteracOnline gateway page when you choose InteracOnline as your payment method - prompting you to select your financial institution.
Log in to the relevant online banking and select the account you want to pay from (you will be prompted to confirm the payment amount).
Upon confirmation of your payment through your financial institution’s secure online banking, you will be returned to the Gratorama’s checkout confirmation page, where your payment will be processed.
Interac Efransfer
The Interac e-Transfer Interac e-Transfer is a fast, secure and convenient way to send money to anyone in Canada from within the security of your online banking service. It uses email or text messaging for fast notification to the recipient that a transfer has been sent, while the participating financial institutions transfer the funds using established and secure banking procedures.
How to use Interac e-Transfer Exact instructions will vary by participating financial institution. Once you are logged in to your online bank account, navigate to the section for Interac e-Transfer and simply follow their instructions to add a recipient and start sending money.
Access the ‘cashier’ section from the Winspark platform and choose 'Deposit'.
Choose the ‘Interac e-Transfer’ option.
Write the amount you wish to deposit.
Click the 'Deposit' button.
Click here for more info and FAQ.
Identity Confirmation
You may be required to verify your identity by submitting copies of your personal documents before you can withdraw from your account. This is a once-off process serving as preventative measure against potential online fraud.
This confirmation will get you on the fast track to both:
1. Increased deposit limits
2. Faster cash-outs.
Security Policy
Our security policy requires members to verify their identity. The validation
ensures that both you and the company are protected from online fraud. Once you have
submitted copies of your verification documents, you will not be required to provide
them again.
Identity Confirmation - FAQ
Why do I need to send in my documents?
1. To protect both you and ourselves from fraudulent use of an identity and/or
funds.
2. To ensure cash-outs reach the right person.
How are documents kept secure once they have been uploaded?
Documents are stored electronically in a secure environment with highly restricted
access.
Which type of documents might I be required to send?
You may be requested to send some or all of the following documents:
1. A copy of your ID photo either your Passport, Driver’s License or National ID card - ensuring that all details, including your name, expiry date, photograph and signature are visible on the document.
2. A copy of your credit card(s): a copy of the front and back of the credit card you use as a payment method. You should block the middle eight numbers on the front of the card, and the 3 digit security code on the back of the card copy.
3. Proof of address: This may be a utility bill or a credit card statement. It should be a recent document (not older than 6 months), showing your full name at the address registered on your account. If you provide a credit card statement, make sure you blank out the middle eight numbers of the credit card number.
4. Notarized documentation: ‘Notarized’ is considered a certified document which is dated, signed and stamped by a Public Notary.
How and where do I send these documents?
Please upload the required documents to the site
(Login to the site -> go to the menu -> account settings -> upload documents)
We recommend you to use a digital camera or a mobile phone to take pictures of the required documents and to save each document as a separate JPEG file. Please, also ensure that the quality of the photos taken is good enough, so all details are clear and readable, allowing us to verify your details without unnecessary delays.
For issues regarding withdrawals please contact us at accounting@gratorama.com.
To receive further information please contact our customer support using the chat inside the game lobby or by email at Customer Support.